Refund & Return Policy

The merchant behind featured products stands behind their blend with a 30-day money-back guarantee. Below is a summary of the return and refund process. Always refer to the merchant's official policy at checkout for the most current terms.

1. 30-Day Money-Back Guarantee

If you're not satisfied with your purchase, you may request a refund within 30 days of the delivery date. The guarantee applies to your first order and covers the product price (shipping fees are non-refundable).

2. How to Request a Refund

1. Email the merchant's customer service team with your order number and reason for return.
2. You'll receive return instructions and a return authorization within 1–2 business days.
3. Ship the product (opened or unopened) back to the address provided. Return shipping is the customer's responsibility unless the product arrived damaged or incorrect.
4. Once received, your refund will be processed within 5–10 business days to your original payment method.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact customer service within 7 days of delivery with photos of the item and packaging. A replacement or full refund (including shipping) will be arranged at no cost to you.

4. Non-Returnable Items

• Orders more than 30 days past the delivery date.
• Free promotional items or gifts.
• Products returned without prior authorization.

5. Refund Timing

After we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take an additional 3–5 business days to reflect the refund on your statement.

6. Cancellations

Orders may be cancelled before they are dispatched. Once shipped, the order must be processed as a return.

7. Contact

To start a return or ask a refund question, contact the merchant's customer service using the details on your order confirmation. For general inquiries, email support@thewellnessjournal.example.